Career History
2009 – today Solution Architect & Customer Advocate at
Omniture, an Adobe Company, Manchester, UK
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Responsibilities
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Design of highly customized online optimisation blueprints. Customer advocacy, troubleshooting and conflict resolving.
- Identify cross-product online optimisation solutions
- Design highly customized blueprints
- Troubleshoot top customers' issues
- Ultimate goal: customer satisfaction
- Achievements
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- Helped retain > $1.000.000 in annual revenue in 2009
- Omniture Certified Analyst - Insight
- Omniture Certified Architect - Insight
2008 – today Chairman at Long Lane Pre School
Committee, Manchester, UK
2008 – 2009 Team Lead / Implementation Consultant at
Omniture, Manchester, UK
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Responsibilities
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Design of tailored web tracking solutions.
- Lead team of consultants for German-speaking countries
- Manage escalations
- Assessment of customers’ requirements
- Design & documentation of custom code
- Migration of customers from acquired legacy products
- Achievements
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- Significantly improving utilisation of German consultants
- Success with escalations & customer management
- Streamlining processes within team
- Omniture Certified Professional - SiteCatalyst Implementation
- Successfully migrating HBX customers to SiteCatalyst
2005 – 2007 Technical Support Specialist at
Hyperion Solutions / Oracle, Manchester, UK
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Responsibilities
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Delivery of technical solutions for Hyperion's BI+ products for team
of support analysts.
- Involvement in alpha & beta tests
- Participation in advanced team trainings prior to GA
- Hiring, coaching and mentoring of new starters
- Weekly liaison with dev & product management
- Creation & delivery of training courses across organisation
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Achievements
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- Success with escalations & customer management
- Reducing team backlog year on year
- IBM certified System Administrator - WebSphere Applications
Server Network Deployment V6.0
- Knowledge dissemination (3rd party & Hyperion)
2004 – 2005 Senior Technical Support Analyst at
Hyperion Solutions, Manchester, UK
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Responsibilities
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Delivery of technical solutions for Hyperion's BI+ products.
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Achievements
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- Promoted after 1 year
- Created a tool that helps Technical Support Analysts manage
their case load for which I received Hyperion Support Innovation
Award
2003 – 2004 Project Lead at Arizis Healthcare
Solutions, Sophia Antipolis, France
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Responsibilities
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Design & implementation of on-line data tracking system for
clinical trial
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Achievements
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- Finished project on time and within budget
- Expertise as Java / J2EE developer
2001 – 2004 Freelance Developer, Sophia
Antipolis, France
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Responsibilities
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Design & implementation of pen writing system
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Achievements
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- Expertise as C & Java developer
- Code published on-line
2000 – 2001 Developer at e-acute,
Sophia-Antipolis, France
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Responsibilities
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- Alpha test management
- Product management
- Coding & technical support
- Commercial presentations
- Web content & manuals
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Achievements
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- 100% proposals included in commercial code
- 2 very successful alpha test cycles
1999 – 1999 Research Engineer at Institut
Eurécom, Sophia-Antipolis, France
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Responsibilities
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Design & implementation of highly scalable, multi-platform
video-on-demand server
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Achievements
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- Huge performance improvement over previous version
- Spin-off of disk check utility for Sun workstations
1990 – 1996 Various part time positions as developer, trainer,
consultant and teacher to pay my way through university
Linkedin and
Xing.
Please feel free to connect.