CV - Jan Exner

 

Name: Jan Exner
Phone: +44 75 000 858 99
Email: jan.exner@gmx.net
Age: 42 (DOB 28/02/1969)
Family: married, 3 daughters

Key Skills

Further information about me is on Linkedin and Xing. Please feel free to connect.

Career History

2009 – today   Solution Specialist at Omniture, an Adobe Company, Manchester, UK

Responsibilities
Customer advocacy, conflict resolving and troubleshooting.
  • Re-establish trust relationships
  • Evangelise Web Analytics to customer base
  • Evangelise customer needs inside organisation
  • Troubleshoot top customers' issues
  • Ultimate goal: customer satisfaction & retention
Achievements
  • Helped retain > $5.000.000 in annual revenue in 2010
  • Launched acclaimed webinar series for customers
  • Presented at EMEA Summit and other events

2008 – 2011   Chairman at Long Lane Pre School Committee, Manchester, UK

2008 – 2009   Team Lead / Implementation Consultant at Omniture, Manchester, UK

Responsibilities
Design of tailored web tracking solutions.
  • Lead team of consultants for German-speaking countries
  • Manage escalations
  • Assessment of customers’ requirements
  • Design & documentation of custom code
  • Migration of customers from acquired legacy products
Achievements
  • Significantly improving utilisation of German consultants
  • Success with escalations & customer management
  • Streamlining processes within team
  • Omniture Certified Professional - SiteCatalyst Implementation
  • Successfully migrating HBX customers to SiteCatalyst

2005 – 2007   Technical Support Specialist at Hyperion Solutions / Oracle, Manchester, UK

Responsibilities
Delivery of technical solutions for Hyperion's BI+ products for team of support analysts.
  • Involvement in alpha & beta tests
  • Participation in advanced team trainings prior to GA
  • Hiring, coaching and mentoring of new starters
  • Weekly liaison with dev & product management
  • Creation & delivery of training courses across organisation
Achievements
  • Success with escalations & customer management
  • Reducing team backlog year on year
  • IBM certified System Administrator - WebSphere Applications Server Network Deployment V6.0
  • Knowledge dissemination (3rd party & Hyperion)

2004 – 2005   Senior Technical Support Analyst at Hyperion Solutions, Manchester, UK

Responsibilities
Delivery of technical solutions for Hyperion's BI+ products.
Achievements
  • Promoted after 1 year
  • Created a tool that helps Technical Support Analysts manage their case load for which I received Hyperion Support Innovation Award

2003 – 2004   Project Lead at Arizis Healthcare Solutions, Sophia Antipolis, France

Responsibilities
Design & implementation of on-line data tracking system for clinical trial
Achievements
  • Finished project on time and within budget
  • Expertise as Java / J2EE developer

2001 – 2004   Freelance Developer, Sophia Antipolis, France

Responsibilities
Design & implementation of pen writing system
Achievements
  • Expertise as C & Java developer
  • Code published on-line

2000 – 2001   Developer at e-acute, Sophia-Antipolis, France

Responsibilities
  • Alpha test management
  • Product management
  • Coding & technical support
  • Commercial presentations
  • Web content & manuals
Achievements
  • 100% proposals included in commercial code
  • 2 very successful alpha test cycles

1999 – 1999   Research Engineer at Institut Eurécom, Sophia-Antipolis, France

Responsibilities
Design & implementation of highly scalable, multi-platform video-on-demand server
Achievements
  • Huge performance improvement over previous version
  • Spin-off of disk check utility for Sun workstations

1990 – 1996   Various part time positions as developer, trainer, consultant and teacher to pay my way through university

Education, Certifications and Awards

Technologies

Applications

Development

Networking

Operating Systems

Databases

Web (app) servers